Team Management
Invite team members to help manage your marketplace. Share access without sharing login credentials.
Pro Plan Feature
Team members are available on the Pro plan ($149/month) and above. Upgrade to invite collaborators to help manage your marketplace.
Overview
The Team feature lets you invite collaborators to help manage your marketplace. Team members can access store settings, manage listings, and handle day-to-day operations.
How to Access
Go to Store Settings → Team to manage your team members.
Team Roles
There are three roles in your marketplace team:
Owner
Full access- All settings and features
- Billing and subscription
- Team management
- Delete marketplace
Collaborator
Full access- All store settings
- Listing & order management
- Site editor access
- No billing or team management
Staff
Custom permissions- Owner picks which tabs to unlock
- Ideal for limited delegation
- Permissions editable anytime
- Can be banned/unbanned
Staff Permissions
When inviting someone as Staff, you select exactly which settings tabs they can access. Permissions are grouped into categories:
Dashboard
Overview & Stats, Analytics
Commerce
Orders, Bookings, Coupons, Payment, Shipping
Content
Listings, Listing Form, Listings Page, Product Detail, Site Editor
People
Sellers, Managed Sellers, Moderation, Reviews, Team (view only)
Settings
General, Theme, System Pages, Domain, SEO, Social Login, Webhooks, Redirects
Data
Export Data, Import Data
Inviting Team Members
Follow these steps to invite someone to your team:
Go to Store Settings → Team
Enter the email address of the person you want to invite
Choose a role: Collaborator (full access) or Staff (custom permissions)
If Staff, select the permissions (which settings tabs they can access)
Click "Invite" — they'll receive an email with a link to sign up
Invite Team Member
Pending Invitations
Invitations that haven't been accepted yet appear in the Pending section:
Invited 2 days ago • Expires in 5 days
- Invitations expire after 7 days
- You can cancel pending invitations at any time
- Resend by canceling and creating a new invitation
Managing Team Members
Active team members are displayed in the Team section:
You (Owner)
Sarah Johnson
Editing Permissions
You can change a team member's role or permissions at any time:
- Click the expand arrow next to the team member
- Change their role (Collaborator or Staff) using the dropdown
- For Staff members, check or uncheck individual permissions
- Click "Save Permissions" to apply changes
Banning & Unbanning
If you need to temporarily revoke someone's access without removing them from the team:
- Click the ban icon next to the team member
- Optionally enter a reason for the ban
- The member loses all access immediately but stays in the team list
- To restore access, click the unban icon — their permissions are preserved
Ban vs. Remove: Banning keeps the member's entry and permissions so you can restore access later. Removing deletes them entirely.
Removing Team Members
To permanently remove a team member:
- Find the team member in the list
- Click the trash icon next to their name
- Confirm the removal
Important
Removed team members lose access immediately. They won't receive a notification, so consider letting them know beforehand.
When to Add Team Members
Customer Support Staff
Add support team members so they can access moderation, respond to seller inquiries, and manage orders without accessing billing.
Content Managers
Invite people to manage listings, approve sellers, and update marketplace content while you focus on business strategy.
Virtual Assistants
Give VAs access to handle day-to-day operations without sharing your login credentials.
Business Partners
Collaborate with partners who need to manage the marketplace alongside you.
Security Tips
- Only invite people you trust with access to your marketplace data
- Remove team members promptly when they no longer need access
- Regularly review your team list for any unauthorized members
- Use email addresses you can verify belong to the intended person