Rescheduling

Sellers moving a booking

In Manage Bookings, every pending or confirmed booking on a time slot has a Reschedule button. It opens the listing's upcoming days and shows which slots still have room, with full slots struck through and the current slot disabled. The seller picks a new time, adds an optional note, and the customer is emailed with the new time and the old one struck through. The booking shows “Moved from” on both dashboards afterwards.

• No deadline applies to sellers. This is what makes genuine last-minute changes possible.
• Capacity is re-checked, so a booking can never be moved into a slot that has filled up.
• The price stays the same even if the new slot is priced differently.
• You, as the marketplace owner, can reschedule on a seller's behalf the same way.

Letting customers ask for a new time

Off by default. Turn it on and customers get a Request a new time button on their bookings, where they pick another open slot on the same listing. The booking does not move: the seller sees the request in Manage Bookings and approves or declines it, and the customer is emailed either way. Payment is never touched.

• Deadline: how many hours before the session a customer may still ask. Closer than that, the button is replaced by a line telling them to message instead.
• Sellers are not limited by the deadline. They can move a booking at any time, which is what makes last-minute changes possible.
• The requested slot is not held. If it fills up before the seller approves, the approval is refused and they can decline or pick another time.
• A time zone is required before the toggle can be switched on, because the deadline is measured against the session's start time.
• What customers see: a Request a new time button on each eligible booking, a waiting note with Withdraw request while it is open, and a line pointing them to messaging once they are inside the deadline. If the booking still needs paying, a note under the Pay button explains that payment covers the current time and approval does not change it.
• Emails: the seller is told when a request arrives and when a customer withdraws one; the customer is told when it is approved or declined. All of them are editable in Email Translations.

Turning it on

1. Open Store Settings → Booking.
2. Set Time zone your sessions take place in. The reschedule toggle stays disabled until you do.
3. Switch on Let customers request a new time.
4. Choose the deadline in hours. If you already have a cancellation policy, matching the two avoids confusing customers.