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Email Notifications

Automated emails keep your marketplace users informed about messages, orders, bookings, and more.

Quick answer

When something happens on your marketplace - a message, an order, a booking - Prometora automatically sends a branded email to the right people. Most fire automatically; a handful of order-lifecycle emails are togglable in Store Settings. No setup required to get started.

Overview

Prometora automatically sends email notifications to keep users engaged and informed. Emails are branded with your marketplace logo and colors.

Who gets emailed, when
Buyer Seller You (owner)
Product orders
Order placed
Checkout completes
BuyerSellerYou
Order shipped
Seller marks shipped
BuyerYou· toggle
Delivery confirmed
Buyer confirms receipt
Seller· toggleYou· toggle
Bookings
Booking requested
Guest submits request
BuyerSellerYou· opt-in
Approved
Host accepts
Buyer
Paid
Payment completes
BuyerSellerYou· opt-in
Abandoned checkout
Started, never paid
Buyer· manual

“toggle” = switchable in Store Settings → General → Email Settings · “opt-in” = add your address under Store Settings → Bookings → Notification Emails · “manual” = you trigger it with one click from the Booking Overview

Email Types

New Message Notifications

Sent when a buyer or seller receives a new message.

To:BuyerSeller

Order Confirmations

Sent when an order is placed successfully.

To:Buyer· confirmationSeller· new orderYou· sale notification

Payment Confirmations

Sent when payment is processed successfully.

To:Buyer

Booking Notifications

Sent for booking requests, confirmations, and payments. As the marketplace owner you can get a copy of every new booking too: add your address under Store Settings → Bookings → Notification Emails, and you'll be emailed for each new request, confirmed booking, and completed payment.

To:BuyerSellerYou· opt-in

Booking Payment Reminder

When a customer starts a booking but never completes the payment, it shows as “Awaiting Payment” in your Booking Overview. Click Send Payment Reminder there to email them a one-time nudge with a link to finish the booking — availability is re-checked when they pay, so a filled-up slot can't be overbooked. One reminder per booking.

To:Buyer· manual - you trigger it

Seller Registration

Sent when a new seller registers and when they're approved.

To:New sellerYou· if approval required

Order Lifecycle Notifications

Business Plan

Configurable notifications for shipping-related order events. Each can be toggled on or off in Store Settings → General → Email Settings.

  • Order Shipped: Owner notified when a seller marks an order as shipped
  • Order Completed (Owner): Owner notified when a buyer confirms delivery
  • Order Completed (Seller): Seller notified when a buyer confirms delivery
  • Shipping Deadline Reminders: Owner CC'd on seller shipping deadline reminders
To:You· toggleSeller· toggle

Listing Submitted for Approval

Sent to the marketplace owner when a seller submits a new listing or re-submits an edited listing for approval.

To:You· toggle

Team Invitations

Sent when you invite someone to help manage your marketplace.

To:Team member

Sign-in Links (Magic Link)

Your marketplace uses passwordless sign-in: when a buyer or seller enters their email, they receive a one-click sign-in link. No passwords, nothing to reset or forget.

To:BuyerSeller

Contact Form Submissions

Sent when visitors submit your contact form.

To:You

Receipt Emails

Sellers can send receipts to buyers with a PDF attachment. Receipts include booking/order details, price breakdown, and payment info. Can also be configured to send automatically after payment.

To:Buyer· sent by seller, or auto after payment

Buyer Account Restricted

Sent when a marketplace owner bans a buyer. Includes the reason for restriction (if provided) and contact information.

To:Restricted buyer

Booking Cancellation

Sent when a booking is cancelled. If Stripe refund is processed, the cancellation email includes refund details. Owner notification can be toggled on/off in store settings.

To:BuyerSellerYou· toggle

Every email is customizable

You can rewrite the subject line and wording of every transactional email your marketplace sends - and translate them into your store's language - under Store Settings → Email Translations, with a live preview and test-send. Read the Email Translations guide →

Email Branding

All emails are automatically branded with your marketplace:

Your Logo
1
Your Marketplace2
View Booking3
www.yourmarketplace.com4
1
Your Logo

Your marketplace logo appears in the email header.

2
Store Name

Your marketplace name appears in the header and footer.

3
Brand Colors

Buttons and accents use your primary brand color.

4
Custom Domain

Links point to your custom domain (if configured), and with a verified sender the email comes from your address too.

Email Example

Here's what a typical notification email looks like:

Your Logo

New Message from John D.

Your Marketplace

Message

Hi! Is this bowl microwave safe? I'm looking for one that's dishwasher safe too.

This is an automated notification from Your Marketplace.

Powered by Prometora.com

Email Settings

Configure email settings in Store Settings:

  • Enable/disable notifications: Turn specific email types on or off
  • Notification preferences: Control which events trigger emails
  • Custom sender email: Use your own domain for sending (requires DNS setup)

Store Settings → General → Email Settings

New message notifications
Notify owner on new sale
Order shipped (owner)
Order completed (seller)

Custom Email Domain

For a more professional appearance, you can send emails from your own domain:

Default vs Custom

Default (no setup required)

[email protected]

Custom (requires DNS setup)

[email protected]

Setting up a custom sender domain requires adding DNS records to verify domain ownership. Contact support for assistance with this setup.

Email Delivery

Emails are sent via SendGrid, a trusted email delivery service, ensuring high deliverability:

  • High deliverability: Optimized to avoid spam filters
  • Instant delivery: Transactional emails sent immediately
  • Mobile-friendly: All emails are responsive
  • Secure: TLS encryption for all emails

Troubleshooting

Emails not received

  • Check spam/junk folders
  • Verify the email address is correct
  • Add your sending domain to the recipient's safe senders list
  • Try sending a test email from Store Settings

Delayed notifications

  • Most emails are sent within seconds
  • Heavy email traffic may cause slight delays
  • Check if the recipient's mail server is responding

Best Practices

  • Keep your marketplace logo and branding up to date
  • Encourage users to add your email to their contacts
  • Consider a custom email domain for better deliverability and branding
  • Monitor for delivery issues and address them quickly
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