Email Notifications
Automated emails keep your marketplace users informed about messages, orders, bookings, and more.
Overview
Prometora automatically sends email notifications to keep users engaged and informed. Emails are branded with your marketplace logo and colors.
Email Types
New Message Notifications
Sent when a buyer or seller receives a new message.
Order Confirmations
Sent when an order is placed successfully.
Payment Confirmations
Sent when payment is processed successfully.
Booking Notifications
Sent for booking requests, confirmations, and reminders.
Seller Registration
Sent when a new seller registers and when they're approved.
Team Invitations
Sent when you invite someone to help manage your marketplace.
Password Reset
Sent when users request to reset their password.
Contact Form Submissions
Sent when visitors submit your contact form.
Email Branding
All emails are automatically branded with your marketplace:
Your Logo
Your marketplace logo appears in the email header.
Brand Colors
Buttons and accents use your primary brand color.
Store Name
Your marketplace name appears in the header and footer.
Custom Domain
Links in emails point to your custom domain (if configured).
Email Example
Here's what a typical notification email looks like:
New Message from John D.
Your Marketplace
Message
Hi! Is this bowl microwave safe? I'm looking for one that's dishwasher safe too.
This is an automated notification from Your Marketplace.
Powered by Prometora.com
Email Settings
Configure email settings in Store Settings:
- Enable/disable notifications: Turn specific email types on or off
- Notification preferences: Control which events trigger emails
- Custom sender email: Use your own domain for sending (requires DNS setup)
Custom Email Domain
For a more professional appearance, you can send emails from your own domain:
Default vs Custom
Default (no setup required)
[email protected]Custom (requires DNS setup)
[email protected]Setting up a custom sender domain requires adding DNS records to verify domain ownership. Contact support for assistance with this setup.
Email Delivery
Emails are sent via SendGrid, a trusted email delivery service, ensuring high deliverability:
- High deliverability: Optimized to avoid spam filters
- Instant delivery: Transactional emails sent immediately
- Mobile-friendly: All emails are responsive
- Secure: TLS encryption for all emails
Troubleshooting
Emails not received
- Check spam/junk folders
- Verify the email address is correct
- Add your sending domain to the recipient's safe senders list
- Try sending a test email from Store Settings
Delayed notifications
- Most emails are sent within seconds
- Heavy email traffic may cause slight delays
- Check if the recipient's mail server is responding
Best Practices
- Keep your marketplace logo and branding up to date
- Encourage users to add your email to their contacts
- Consider a custom email domain for better deliverability and branding
- Monitor for delivery issues and address them quickly