Email Notifications | Prometora Docs

Automated emails keep your marketplace users informed about messages, orders, bookings, and more.

Overview

Prometora automatically sends email notifications to keep users engaged and informed. Emails are branded with your marketplace logo and colors.

Email Types

New Message Notifications

Sent when a buyer or seller receives a new message.

Recipients: Both buyers and sellers

Order Confirmations

Sent when an order is placed successfully.

Recipients: Buyer (order confirmation), Seller (new order alert)

Payment Confirmations

Sent when payment is processed successfully.

Recipients: Buyer

Booking Notifications

Sent for booking requests, confirmations, and reminders.

Recipients: Both service providers and customers

Seller Registration

Sent when a new seller registers and when they're approved.

Recipients: New sellers, Marketplace owner (if approval required)

Order Lifecycle Notifications

Business Plan

Configurable notifications for shipping-related order events. Each can be toggled on or off in Store Settings → General → Email Settings.

Order Shipped: Owner notified when a seller marks an order as shipped
Order Completed (Owner): Owner notified when a buyer confirms delivery
Order Completed (Seller): Seller notified when a buyer confirms delivery
Shipping Deadline Reminders: Owner CC'd on seller shipping deadline reminders

Listing Submitted for Approval

Sent to the marketplace owner when a seller submits a new listing or re-submits an edited listing for approval.

Recipients: Marketplace owner (toggle in Email Settings)

Team Invitations

Sent when you invite someone to help manage your marketplace.

Recipients: Invited team members

Password Reset

Sent when users request to reset their password.

Recipients: User requesting reset

Contact Form Submissions

Sent when visitors submit your contact form.

Recipients: Marketplace owner

Receipt Emails

Sellers can send receipts to buyers with a PDF attachment. Receipts include booking/order details, price breakdown, and payment info. Can also be configured to send automatically after payment.

Recipients: Buyer • Triggered by: Seller (manual) or automatic after payment

Buyer Account Restricted

Sent when a marketplace owner bans a buyer. Includes the reason for restriction (if provided) and contact information.

Recipients: Banned buyer

Booking Cancellation

Sent when a booking is cancelled. If Stripe refund is processed, the cancellation email includes refund details. Owner notification can be toggled on/off in store settings.

Recipients: Buyer, Seller, Owner (optional toggle)

Email Branding

All emails are automatically branded with your marketplace:

Your Logo

Your marketplace logo appears in the email header.

Brand Colors

Buttons and accents use your primary brand color.

Store Name

Your marketplace name appears in the header and footer.

Custom Domain

Links in emails point to your custom domain (if configured).

Email Example

Here's what a typical notification email looks like:

Your Logo

New Message from John D.

Your Marketplace

Message

Hi! Is this bowl microwave safe? I'm looking for one that's dishwasher safe too.

This is an automated notification from Your Marketplace.

Email Settings

Configure email settings in Store Settings:

Enable/disable notifications: Turn specific email types on or off
Notification preferences: Control which events trigger emails
Custom sender email: Use your own domain for sending (requires DNS setup)

Custom Email Domain

For a more professional appearance, you can send emails from your own domain:

Default vs Custom

Default (no setup required)

[email protected]

Custom (requires DNS setup)

[email protected]

Setting up a custom sender domain requires adding DNS records to verify domain ownership. Contact support for assistance with this setup.

Email Delivery

Emails are sent via SendGrid, a trusted email delivery service, ensuring high deliverability:

High deliverability: Optimized to avoid spam filters
Instant delivery: Transactional emails sent immediately
Mobile-friendly: All emails are responsive
Secure: TLS encryption for all emails

Troubleshooting

Emails not received

Check spam/junk folders
Verify the email address is correct
Add your sending domain to the recipient's safe senders list
Try sending a test email from Store Settings

Delayed notifications

Most emails are sent within seconds
Heavy email traffic may cause slight delays
Check if the recipient's mail server is responding

Best Practices

Keep your marketplace logo and branding up to date
Encourage users to add your email to their contacts
Consider a custom email domain for better deliverability and branding
Monitor for delivery issues and address them quickly