Shipping

Overview

Prometora's shipping feature lets you offer physical product delivery on your marketplace. When enabled, shipping adds:

• Flat rate shipping — a fixed shipping cost per order
• Address collection — buyers enter their shipping address at checkout
• Phone number collection — for delivery coordination
• Deferred payouts — seller funds are held until the order is shipped
• Shipping deadlines — automatic cancellation and refund if sellers don't ship on time

Enabling Shipping

Shipping is available on the Business plan. If you're not yet on Business, see Prometora pricing to compare plans. To turn on shipping for your marketplace:

1. Go to Store Settings → Shipping in your Prometora dashboard
2. Find the Shipping Configuration section
3. Toggle shipping to Enabled
4. Configure your shipping options (described below)
5. Click Save

When shipping is enabled, the checkout flow changes to collect a shipping address and phone number from the buyer. Seller payouts are also deferred until the seller confirms shipment.

Turn Shipping Off Per Listing Type

With shipping enabled, every listing type is treated as shippable by default — including ones that obviously aren't, like a booth or an in-person slot. For those, collecting a shipping address, charging a shipping fee, and deferring the seller's payout “until shipped” doesn't make sense — a booth seller would never get paid.

Each listing type has a Requires shipping toggle in its settings. Switch it off and listings of that type:

• Skip the shipping address step at checkout
• Are not charged a shipping fee (and don't count toward per-seller flat rate in a multi-seller cart)
• Pay the seller right away instead of deferring the payout until shipment

Shipping Mode

Currently, Prometora supports flat rate shipping as the shipping mode. This means every order has the same shipping cost regardless of weight, dimensions, or distance.

Carrier Integrations

On top of flat rate shipping, Prometora supports direct carrier integrations for sellers who want live rates and one-click label creation right from their order dashboard. There are three integrations today: Canada Post (live rates at checkout), and two label providers that work together with flat rate / per-listing pricing: Shipmondo for Nordic carriers and ShipStation for UK, US and international carriers.

Shipping Labels via Shipmondo

Shipmondo is a Nordic shipping aggregator: one account covers GLS, PostNord, dao, Bring, Danske Fragtmænd, DHL Express, UPS and more, and it can be used across all of the Nordics (parcels can be sent from Denmark, Sweden, Norway and Finland). Connect it and every seller gets a Create label button on their orders: the label is booked with the carrier, the tracking number is filled in automatically, and the PDF is ready to print. Labels are paid from your Shipmondo account's balance.

Unlike Canada Post, Shipmondo is a label provider, not a rates provider. It composes with flat rate and per-listing shipping. Buyers pay the shipping price you configure; sellers use Shipmondo to actually produce the label.

Setting It Up

1. In Shipmondo, create an API user and key under Settings → Integrations → API
2. In Store Settings → Shipping, enable Shipmondo label printing and enter the API user and key
3. Click Test connection & load products, then pick the default shipping product used for labels (optionally add service codes like email/SMS notification)
4. Set a default parcel weight (used on every label; carriers bill by actual weight at pickup)
5. Save

Optionally, turn on Bill labels to sellers to charge sellers a fixed price per label they create, added to their next subscription invoice. This requires seller subscription plans on your store.

Weight Classes

Carriers price by weight band, and by default every Shipmondo label is booked at your single default parcel weight and (with billing on) charged at the one flat label price. If that doesn't match how your carrier bills you, add weight classes - e.g. “Up to 1 kg”, “1-5 kg”, “5-10 kg” - each with the weight the label should be booked at and its own price per label. Sellers then pick the parcel's class before creating a label.

Setting up weight classes

1. In Store Settings → Shipping, open the Shipmondo card and find Weight classes (optional) below the label billing settings
2. Click Add weight class and fill in a name (what sellers see, e.g. “1-5 kg”), the weight the label is booked at (in your store's weight unit), and the price per label in your store currency, excl. VAT - set 0 to make a class free
3. Repeat for each of your carrier's price bands (up to 12 classes), then Save

What sellers see

Once classes exist, the label box on a paid order gets a Parcel weight dropdown listing your classes (with the price next to each when label billing is on). The class whose weight matches your default parcel weight is preselected, so the common case is still one click; picking a class is required before Create label is enabled. After the label is created, the seller sees the amount that was actually billed.

How booking and billing work

• The label is booked with Shipmondo at the class's weight, not the default parcel weight
• With Bill labels to sellers on, the seller's next subscription invoice gets the class's price; the flat label price is ignored while classes are configured (the field says so)
• Your subscription VAT rate, if enabled, is added on the invoice line as usual
• Prices are looked up server-side at the moment the label is created, so editing the table never bills a stale price; a class you deleted can't be used
• Without label billing, classes only affect the booked weight

Shipping Labels via ShipStation

ShipStation covers UK, US and international carriers (Royal Mail, Evri, DPD, UPS, FedEx, Parcelforce and more), including your own carrier accounts connected inside ShipStation. ShipStation itself is available to merchants in the US, UK, Canada, Australia, New Zealand, France and Germany, so it's the label route for most marketplaces outside the Nordics. Like Shipmondo, it's a label provider: buyers pay the shipping price you configure, and sellers get a Create label button on their orders that books the label, fills in the tracking number automatically, and serves the PDF ready to print. Labels are billed to your ShipStation account or your connected carrier account.

Setting It Up

1. In ShipStation, generate an API key under Account Settings → Account → API Settings with the version dropdown set to V2 (v1 and v2 keys are not interchangeable; API access requires a paid ShipStation plan)
2. In Store Settings → Shipping, enable ShipStation label printing and paste the key
3. Click Test connection & load carriers, then pick the carrier and service used for labels. The list marks ShipStation's built-in rates vs. your own connected carrier accounts
4. Set a default parcel weight, and optionally an order value limit (see below)
5. Save

Order Value Limit

If your marketplace sells items whose value can exceed what a standard parcel service should carry, set an order value limit. Orders above the limit can't have labels created. Instead, the seller is told to ship with their own (insured) courier and enter the tracking number manually, which is fully supported by the normal shipping form.

For both label providers, sellers must have their shipping address filled in under Dashboard → Settings; it becomes the sender address on the label.

Flat Rate Amount

Set the shipping cost that will be added to every order. This amount is charged to the buyer at checkout on top of the product price.

Choose a rate that balances cost recovery with buyer expectations. Consider what your sellers typically spend on shipping and set a rate that covers most cases without discouraging purchases.

Free Shipping Threshold

Optionally, you can set a minimum order amount above which shipping becomes free. This encourages larger orders and increases your average order value.

Per-Listing Shipping Cost

By default, every order uses the same flat rate shipping cost. If you want sellers to set their own shipping cost on each listing, enable Per-Listing Shipping Cost in the Flat Rate Shipping section.

Shipping Countries

Select which countries your marketplace supports for shipping. Only buyers with addresses in the selected countries will be able to complete checkout.

When shipping countries are configured, the checkout form automatically collects:

Shipping Deadline

The shipping deadline is the maximum number of days a seller has to ship an order after it's placed. This protects buyers and ensures timely fulfillment.

What Happens When the Deadline Passes

If a seller does not confirm shipment within the deadline:

How It Works for Sellers

When shipping is enabled, the seller experience changes to include shipment tracking and deferred payouts:

How It Works for Buyers

Buyers have a straightforward experience with shipping-enabled orders:

Quick Reference