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Minimum Price & Maximum Order Value

Two guardrails on what can be sold and for how much. A minimum listing price stops sellers listing below the point where card fees eat the sale. A maximum order value caps how much one order from a single seller can total, so a large order that turns into a chargeback after shipping cannot wipe out a seller.

Quick answer

Minimum price: Store Settings → Listing Form → [type] → Minimum Listing Price. Enforced whenever a listing is created, edited or imported. Maximum order value: Store Settings → Payments → Maximum order value sets a store-wide default; sellers can keep it, set their own, or turn it off under Dashboard → Settings. Enforced at checkout per seller, on items only. Both are available on the Pro plan and up.

Minimum listing price

Card payments carry a fixed fee per transaction on top of the percentage. On a A$3 fabric remnant, Stripe's fee plus your commission can leave the seller with almost nothing, and a A$0.20 listing is a support ticket waiting to happen. The minimum listing price is a floor per listing type: sellers cannot save a listing below it.

Setup

  1. Go to Store Settings → Listing Form and select a listing type.
  2. Enter an amount in Minimum Listing Price, in your store currency. Leave it empty for no owner minimum.
  3. Save. The floor applies to every seller and to your own listings from that moment.

What is enforced

  • Seller listing form, on create and on every later edit. The seller sees "Minimum A$5" under the price field and a clear error if they go below it.
  • Listings you create or edit as the owner, and listings created on a seller's behalf.
  • CSV bulk import: a row below the minimum is skipped with a reason; the rest of the file still imports.
  • Every price on the listing counts: the headline price, daily rates, variant prices and per-person prices must all clear the floor.

Stripe's own minimum always applies

Even with no owner minimum, a paid listing cannot go below Stripe's minimum charge for your currency (for example A$0.50, $0.50, €0.50, £0.30, 2,50 kr). The owner minimum sits on top of that. Free listings (price 0) are still allowed where the listing type has Allow Free Listings on.

Existing listings are not changed

Setting or raising the minimum does not touch listings that are already live below it. They keep selling at their current price and hit the floor the next time they are edited. If you want them fixed now, message the sellers or edit the listings yourself from the Listings tab.

Maximum order value

A buyer places a large order, the seller ships it, and weeks later the buyer disputes the charge with their bank. The tracking number usually wins the dispute, but for a small seller the cash flow hit in between can hurt. The maximum order value caps how much one order from a single seller can total, so the worst case stays bounded.

How the cap is decided

  • Store default (you): Store Settings → Payments → Maximum order value. Turn it on and set an amount, for example A$350. Off by default.
  • Seller override: each seller sees a Maximum order value card under Dashboard → Settings with three choices: use the marketplace default, no limit, or set my own limit.
  • Effective cap: the seller's choice if they made one, otherwise your default, otherwise none.

What is enforced

  • The cap applies to a seller's item subtotal in one checkout: item prices times quantities, before shipping, before any coupon.
  • In a multi-seller cart each seller is checked separately. One seller being over the cap blocks the checkout with a message naming the limit; the buyer reduces the quantity or splits the purchase.
  • Checked on Buy now and on cart checkout. If a seller lowers their cap between a buyer opening checkout and paying, the paid order is accepted and logged rather than refunded.

Where the cap does not apply

Bookings, custom offers and approved purchase requests are not capped: in each of those the seller has already set or approved the amount. Shipping is never part of the capped amount.

Picking a number

Set the default around the value where a single loss would genuinely hurt your typical seller, not your biggest one. Sellers who regularly take large orders can raise or remove their own limit; the default protects the ones who never think about it.

Related

  • Shipping - tracking numbers on every shipped order, the main evidence in a dispute.
  • Listing Form - the rest of the per-listing-type settings, including Allow Free Listings.
  • Payments - commission and the store-wide maximum order value default.
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Minimum Price & Maximum Order Value | Prometora Docs