Email Log
Every email your marketplace sends — order confirmations, seller notifications, booking emails — in one searchable log, with inbox-level delivery status.
Quick answer
Business Plan Feature
Overview
“My seller says they never got the sale notification.” Every marketplace owner hears this eventually — and without a log, it turns into guesswork. The Email Log ends the guesswork: it records every transactional email your marketplace sends and tracks what happened to it after it left the platform.
- Verify delivery: confirm an order confirmation or payout email actually reached the inbox provider
- Diagnose problems: see bounce reasons straight from the recipient's mail server
- Support your sellers: answer “did I get notified?” questions in seconds, not support tickets
- Audit trail: 12 months of searchable email history for your marketplace
What It Looks Like
A searchable table of every email, newest first. Click a row to see the sender and the full delivery timeline:
| Sent | To | Type | Status |
|---|---|---|---|
| 04 Aug, 14:12 | [email protected] | Order confirmation (buyer) | Delivered |
| 04 Aug, 14:12 | [email protected] | New sale (seller) | Delivered |
| 03 Aug, 09:47 | [email protected] | Payout onboarding link (seller) | Bounced 03 Aug, 09:47 · Bounced — 550 mailbox not found |
| 02 Aug, 18:30 | [email protected] | Review request (buyer) | Delayed |
| 02 Aug, 18:02 | [email protected] | Login link | Sent |
Delivery Statuses Explained
Two levels of truth: Sent is what our system did, everything else is what the recipient's mail server reported back:
Sent
The email left Prometora's email system successfully. No delivery confirmation has arrived yet — usually it follows within seconds.
Delivered
The recipient's mail server accepted the message. It's in their inbox or, at worst, their spam folder.
Bounced / Not delivered
The message could not be delivered. The reason from the recipient's mail server is shown — typically a full mailbox, a non-existent address, or a typo in the email.
Delayed
The recipient's server asked us to retry later (common with greylisting). Delivery is retried automatically for up to 72 hours.
Marked as spam
The recipient reported the email as spam. If this happens with your own sellers or buyers, it's worth a direct conversation — repeated reports hurt deliverability for everyone on your marketplace.
Which Emails Are Logged
Every transactional email your marketplace sends to buyers, sellers, and you:
Orders & Refunds
Confirmations, sale notifications, cancellations, refund requests and outcomes
Shipping & Delivery
Shipped notifications, shipping deadline reminders, delivery confirmations and disputes
Bookings
Booking requests, confirmations, payment reminders, receipts, cancellations
Sellers & Listings
Applications, approvals, invitations, listing approvals and rejections
Payouts
Payout onboarding links, released, paid, and failed payout notifications
Everything Else
Login links, message notifications, review requests, contact form emails, team invitations
Platform emails from Prometora to you (billing, product updates) are not part of your marketplace's log — it only contains emails sent on behalf of your marketplace.
How to Use the Email Log
Go to Store Settings → Email Log
Search by recipient email or subject, or filter by email type, status, and time window
Check the status column — Delivered, Bounced, Delayed, or Sent
Click a row to see the sender and delivery timeline, including bounce reasons — plus a reference ID you can copy and include when contacting support about a specific email
Troubleshooting With the Log
- “Delivered” but they can't find it: their mail server accepted it — ask them to check spam/junk and search for your marketplace name
- Bounced with “address does not exist”: the email address has a typo or was abandoned — ask the seller/buyer to update their address
- Bounced with “mailbox full”: their inbox is over quota — the email will not be retried, so contact them another way
- Stuck on “Delayed”: their server is greylisting — delivery usually succeeds on a retry within minutes to hours
History starts August 2026
Privacy
The log stores metadata only: recipient, subject, email type, timestamps, and delivery events. The rendered email content is never stored. Recipient addresses are data you already hold as the marketplace operator — handle log data according to your privacy policy, as with any customer data.
Frequently Asked Questions
Why does a row say “Sent” but not “Delivered”?
Delivery confirmations come back from the recipient's mail server and usually arrive within seconds. A row that stays on “Sent” means no confirmation (or bounce) has been reported yet — a small number of mail servers simply never report back.
Can my team see the Email Log?
Yes — collaborators always can, and staff members can when you grant them the Email Log permission under Team.
Can I customize the emails themselves?
Yes — wording and translations live in Email Translations, and on the Professional plan and above you can send from your own domain, which also improves deliverability.
Pro Tips
- Filter by Failed occasionally to catch bad seller email addresses before they miss a sale notification
- When a seller reports a missing email, search their address first — the answer is usually one click away
- Verify a custom sender domain to send from your own domain — it builds trust and improves inbox placement