Terms of Service

These terms of service govern your use of our website www.prometora.com and our online store platform services. Please read these terms in full before you use this Website or our Services. If you do not accept these terms of service, please do not use this Website or our Services. Your continued use of this site confirms your acceptance of these terms.

This website and online store platform is operated as Prometora by Nordic KVFD ApS. Throughout the site, the terms "we", "us" and "our" refer to Prometora operated by Nordic KVFD ApS. Nordic KVFD ApS offers this website and online store creation services, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site or using our online store platform services you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site and services, including without limitation users who are browsers, online store operators, sellers, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website or services. By accessing or using any part of the site or services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or content which are added to the current site or services shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or services following the posting of any changes constitutes acceptance of those changes.

1. ACCOUNT REGISTRATION AND ACCESS

1.1 To use our online store platform services, you must register for an account with us. You must provide accurate, current, and complete information during registration and keep your account information updated.

1.2 You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

1.3 We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly if we suspect fraudulent, abusive, or illegal activity.

2. ONLINE STORE PLATFORM SERVICES

2.1 Prometora provides an AI-powered online store creation platform, including but not limited to online store generation, payment processing integration, vendor management, and analytics tools.

2.2 Our services integrate with third-party payment processors, including Stripe Connect. By using our services, you also agree to be bound by the terms and conditions of our payment processing partners.

2.3 We provide tools for online store operators to manage their platforms, including seller onboarding, product management, and transaction processing, subject to compliance requirements.

3. FEES AND PRICING

3.1 Our current pricing and fee structure is available on our website. We reserve the right to change our fees or pricing at any time, upon reasonable notice to you if such change may affect your existing subscriptions or services.

3.2 All fees are non-refundable unless otherwise specified in writing or required by applicable law.

3.3 You are responsible for all taxes, duties, and assessments associated with your use of our services.

4. COMPLIANCE AND VERIFICATION

4.1 You must comply with all applicable laws and regulations when using our services, including but not limited to anti-money laundering (AML), know your customer (KYC), and payment card industry (PCI) requirements.

4.2 We may require additional documentation or information to verify your identity or business legitimacy at any time. Failure to provide requested information may result in service suspension or termination.

4.3 We reserve the right to monitor transactions for compliance and security purposes and may hold, delay, or refuse to process transactions that we deem suspicious or non-compliant.

5. PROHIBITED ACTIVITIES

5.1 You may not use our services for any illegal activities, including but not limited to money laundering, terrorist financing, fraud, or any activities that violate applicable laws or regulations.

5.2 Prohibited business categories include but are not limited to: adult content, gambling, illegal substances, weapons, counterfeit goods, and any business that violates intellectual property rights.

5.3 You may not attempt to circumvent our security measures, interfere with our services, or access our systems without authorization.

6. DATA AND PRIVACY

6.1 Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

6.2 You grant us the right to collect, process, and store data necessary to provide our services, including transaction data, user information, and compliance-related documentation.

6.3 We implement appropriate security measures to protect your data, but cannot guarantee absolute security. You acknowledge the inherent risks in electronic data transmission.

7. INTELLECTUAL PROPERTY

7.1 All content, features, and functionality on our website and platform, including but not limited to text, graphics, logos, and software, are the exclusive property of Prometora and are protected by copyright, trademark, and other intellectual property laws.

7.2 You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

7.3 You retain ownership of content you create using our platform, but grant us a license to use such content as necessary to provide our services.

8. SERVICE AVAILABILITY

8.1 We strive to maintain high service availability but do not guarantee uninterrupted access to our services. We may experience downtime for maintenance, updates, or unforeseen technical issues.

8.2 We are not liable for any losses or damages resulting from service interruptions, including but not limited to lost revenue, business opportunities, or data.

9. LIMITATION OF LIABILITY

9.1 To the maximum extent permitted by law, Prometora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9.2 Our total liability for any claims arising from or related to these Terms or our services shall not exceed the amount you paid us in the twelve months preceding the claim.

9.3 Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.

10. INDEMNIFICATION

10.1 You agree to indemnify, defend, and hold harmless Prometora and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

11. TERMINATION

11.1 Either party may terminate these Terms at any time with or without cause. Upon termination, your right to use our services will immediately cease.

11.2 We may suspend or terminate your account immediately if we believe you have violated these Terms or engaged in fraudulent or illegal activities.

11.3 Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, limitation of liability, and indemnification.

12. DISPUTE RESOLUTION

12.1 Any disputes arising from these Terms or our services shall first be addressed through good faith negotiations between the parties.

12.2 If negotiations fail, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules.

13. GOVERNING LAW

13.1 These Terms of Service shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

14. CHANGES TO TERMS

14.1 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

14.2 Your continued use of or access to our website or services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

15. CONTACT INFORMATION

15.1 Questions about these Terms of Service should be sent to us at legal@prometora.com.

LAST UPDATED: OCTOBER 1, 2025