--- title: "Shipping" description: "Complete guide to configuring shipping for your marketplace: flat rate shipping, free shipping thresholds, shipping countries, deadlines, carrier label printing via Shipmondo or ShipStation, and how shipping works for sellers and buyers." source: https://www.prometora.com/docs/store-settings/shipping --- # Shipping Configure shipping for your marketplace: flat rate pricing, free shipping thresholds, country restrictions, and shipping deadlines with automatic enforcement. #### Quick answer Configure shipping for physical-goods marketplaces. Set a flat rate buyers pay at checkout, restrict to specific countries, optionally offer free-shipping above a threshold, and enforce shipping deadlines that auto-cancel late orders. Sellers can print carrier labels in one click via Shipmondo (Nordics) or ShipStation (UK, US and more), with live Canada Post rates via the Canada Post integration. 100% of shipping goes to the seller (no platform fee on shipping). Business plan feature. ## Overview Prometora's shipping feature lets you offer physical product delivery on your marketplace. When enabled, shipping adds: - **Flat rate shipping** — a fixed shipping cost per order - **Address collection** — buyers enter their shipping address at checkout - **Phone number collection** — for delivery coordination - **Deferred payouts** — seller funds are held until the order is shipped - **Shipping deadlines** — automatic cancellation and refund if sellers don't ship on time #### When to Enable Shipping Enable shipping if your marketplace sells physical products that need to be delivered — handmade goods, vintage items, clothing, electronics, or any tangible products. For digital-only marketplaces (templates, courses, downloads), shipping is not needed. ## Enabling Shipping Shipping is available on the Business plan. If you're not yet on Business, see [Prometora pricing](https://www.prometora.com/pricing) to compare plans. To turn on shipping for your marketplace: 1. Go to **Store Settings → Shipping** in your Prometora dashboard 2. Find the **Shipping Configuration** section 3. Toggle shipping to **Enabled** 4. Configure your shipping options (described below) 5. Click **Save** When shipping is enabled, the checkout flow changes to collect a shipping address and phone number from the buyer. Seller payouts are also deferred until the seller confirms shipment. ## Turn Shipping Off Per Listing Type With shipping enabled, every listing type is treated as shippable by default — including ones that obviously aren't, like a booth or an in-person slot. For those, collecting a shipping address, charging a shipping fee, and deferring the seller's payout “until shipped” doesn't make sense — a booth seller would never get paid. Each listing type has a **Requires shipping** toggle in its settings. Switch it off and listings of that type: - Skip the **shipping address** step at checkout - Are not charged a **shipping fee** (and don't count toward per-seller flat rate in a multi-seller cart) - Pay the seller **right away** instead of deferring the payout until shipment Per-type shipping, in the listing type settings Physical product Requires shipping Booth No shipping #### On by default The toggle only appears when store shipping is enabled, and it is **on for every type by default**, so nothing changes for your existing listings until you turn a type off. Configure it per type in **Store Settings → Listing Form**, or jump from the hint on the Shipping tab. ## Shipping Mode Currently, Prometora supports **flat rate shipping** as the shipping mode. This means every order has the same shipping cost regardless of weight, dimensions, or distance. Flat Rate Currently the only available mode #### Need Custom Shipping Rates? If you have an agreement with a shipping provider and access to their API, we can help you integrate carrier-calculated rates into your marketplace. Reach out to us at info@prometora.com and we'll work with you to set it up. ## Carrier Integrations On top of flat rate shipping, Prometora supports direct carrier integrations for sellers who want live rates and one-click label creation right from their order dashboard. There are three integrations today: **Canada Post** (live rates at checkout), and two label providers that work together with flat rate / per-listing pricing: Shipmondo for Nordic carriers and ShipStation for UK, US and international carriers. #### Canada Post Business Canadian sellers can connect their Canada Post merchant account to generate shipping labels, calculate live rates, and add tracking numbers automatically. The integration handles everything from rate lookup to label PDF download — sellers never leave the dashboard. - Live rate calculation at checkout based on weight and destination - One-click label creation from the order dashboard - Automatic tracking number capture and buyer notification - Google Maps autocomplete for shipping addresses - Sandbox mode for testing — sandbox credentials auto-fill in test mode Configure your Canada Post merchant credentials in **Store Settings → Shipping → Canada Post**. You'll need a Canada Post developer account and API keys (production keys for live label creation). ## Shipping Labels via Shipmondo ![Shipmondo logo](https://www.prometora.com/_next/image?url=%2Flogos%2Fshipmondo-logo.png&w=384&q=75) [Shipmondo](https://shipmondo.com) is a Nordic shipping aggregator: one account covers GLS, PostNord, dao, Bring, Danske Fragtmænd, DHL Express, UPS and more, and it can be used across all of the Nordics (parcels can be sent from Denmark, Sweden, Norway and Finland). Connect it and every seller gets a **Create label** button on their orders: the label is booked with the carrier, the tracking number is filled in automatically, and the PDF is ready to print. Labels are paid from your Shipmondo account's balance. Unlike Canada Post, Shipmondo is a **label provider, not a rates provider**. It composes with flat rate and per-listing shipping. Buyers pay the shipping price you configure; sellers use Shipmondo to actually produce the label. One-click labels on the seller's My Sales page Order #1042 · Paid Shipping label Creates a label and auto-fills the tracking number Create label Tracking number Carrier One click later Label created! Download PDF Booked with the carrier and paid from the store's account 00370724412 GLS The same flow applies to ShipStation; only the carrier behind the label differs. ### Setting It Up 1. In Shipmondo, create an API user and key under **Settings → Integrations → API** 2. In **Store Settings → Shipping**, enable **Shipmondo label printing** and enter the API user and key 3. Click **Test connection & load products**, then pick the default shipping product used for labels (optionally add service codes like email/SMS notification) 4. Set a **default parcel weight** (used on every label; carriers bill by actual weight at pickup) 5. Save Optionally, turn on **Bill labels to sellers** to charge sellers a fixed price per label they create, added to their next subscription invoice. This requires seller subscription plans on your store. If your carrier prices by weight band, add **weight classes** (e.g. “Up to 1 kg”, “1-5 kg”, “5-10 kg”), each with the weight the label should be booked at and its own price per label. Sellers then pick the parcel's weight class before creating a label — the label is booked at that class's weight, and with billing enabled the seller is charged that class's price instead of the flat price. The class matching your default parcel weight is preselected. Leave the table empty to keep booking every label at the default parcel weight. #### Sandbox mode Shipmondo's sandbox is a separate account with its own credentials (issued by Shipmondo support), so production credentials won't work in sandbox mode. Turn sandbox off to book real labels. ## Shipping Labels via ShipStation ![ShipStation logo](https://www.prometora.com/logos/shipstation-logo.svg) [ShipStation](https://www.shipstation.com) covers UK, US and international carriers (Royal Mail, Evri, DPD, UPS, FedEx, Parcelforce and more), including your **own carrier accounts** connected inside ShipStation. ShipStation itself is available to merchants in the US, UK, Canada, Australia, New Zealand, France and Germany, so it's the label route for most marketplaces outside the Nordics. Like Shipmondo, it's a label provider: buyers pay the shipping price you configure, and sellers get a **Create label** button on their orders that books the label, fills in the tracking number automatically, and serves the PDF ready to print. Labels are billed to your ShipStation account or your connected carrier account. ### Setting It Up 1. In ShipStation, generate an API key under **Account Settings → Account → API Settings** with the version dropdown set to **V2** (v1 and v2 keys are not interchangeable; API access requires a paid ShipStation plan) 2. In **Store Settings → Shipping**, enable **ShipStation label printing** and paste the key 3. Click **Test connection & load carriers**, then pick the carrier and service used for labels. The list marks ShipStation's built-in rates vs. your own connected carrier accounts 4. Set a **default parcel weight**, and optionally an **order value limit** (see below) 5. Save Carrier picker — loaded live from your ShipStation account EVRi ShipStation rates DPD ShipStation rates Royal Mail Your carrier account Royal Mail Tracked 24 service “Your carrier account” means a carrier contract you connected inside ShipStation: labels are billed on your own terms. “ShipStation rates” are the built-in walleted rates, which carry ShipStation's own restrictions on what may be shipped. ### Order Value Limit If your marketplace sells items whose value can exceed what a standard parcel service should carry, set an **order value limit**. Orders above the limit can't have labels created. Instead, the seller is told to ship with their own (insured) courier and enter the tracking number manually, which is fully supported by the normal shipping form. Order value limit set to £500 Order #1054 · £180 Under the limit Create label Order #1055 · £2,400 Above the store's value limit for label creation. Ship it with your own insured courier and enter the tracking number manually. #### No Test Environment ShipStation has no sandbox: every label created is a real purchase billed to your account. Void unused labels in ShipStation to recover the cost. Also check your carrier agreement's terms for restricted goods (e.g. alcohol, glass, high-value items): what a carrier will carry and compensate is set by your agreement with them, not by Prometora. For both label providers, sellers must have their shipping address filled in under **Dashboard → Settings**; it becomes the sender address on the label. #### Need Another Carrier? Between Shipmondo and ShipStation most European and North American carriers are covered. If your carrier isn't reachable through either, let us know at info@prometora.com. We prioritize integrations based on customer demand. ## Flat Rate Amount Set the shipping cost that will be added to every order. This amount is charged to the buyer at checkout on top of the product price. Shipping Rate $ Example: $5.99 flat rate shipping per order Choose a rate that balances cost recovery with buyer expectations. Consider what your sellers typically spend on shipping and set a rate that covers most cases without discouraging purchases. ## Free Shipping Threshold Optionally, you can set a minimum order amount above which shipping becomes free. This encourages larger orders and increases your average order value. Free Shipping Above $ Example: Free shipping on orders over $50. Leave empty to always charge shipping. #### Tip: Use Free Shipping to Boost Sales Free shipping thresholds are one of the most effective ways to increase average order value. Setting the threshold just above your current average order value encourages buyers to add one more item to their cart. ## Per-Listing Shipping Cost By default, every order uses the same flat rate shipping cost. If you want sellers to set their own shipping cost on each listing, enable **Per-Listing Shipping Cost** in the Flat Rate Shipping section. 1 #### Owner Enables the Toggle In Shipping settings, turn on **"Per-Listing Shipping Cost"**. The flat rate amount you set serves as the fallback. 2 #### Sellers Set Their Shipping Cost When creating or editing a listing, sellers see a **Shipping Cost** field where they can enter their own rate in your store's currency (e.g., RON, DKK, USD). 3 #### Fallback to Flat Rate If a seller leaves the shipping cost empty, the store's flat rate is used instead. This makes per-listing shipping completely optional for sellers. #### Cart Orders with Multiple Sellers When a buyer purchases from multiple sellers in one cart order, shipping is calculated per seller. If a seller has multiple items in the cart, the highest shipping cost among their listings is used (since they ship all their items together in one package). ## Shipping Countries Select which countries your marketplace supports for shipping. Only buyers with addresses in the selected countries will be able to complete checkout. #### Shipping Countries United States Canada United Kingdom Germany + Add country When shipping countries are configured, the checkout form automatically collects: #### Shipping Address - Street address - City, state/province - Postal/ZIP code - Country #### Phone Number Collected for delivery coordination and carrier requirements. Shown to the seller when they ship the order. ## Shipping Deadline The shipping deadline is the maximum number of days a seller has to ship an order after it's placed. This protects buyers and ensures timely fulfillment. Shipping Deadline 3 days 5 days 7 days 14 days Example: 5-day deadline selected ### What Happens When the Deadline Passes If a seller does not confirm shipment within the deadline: 1 #### Seller Reminders Sellers receive email reminders as the deadline approaches, prompting them to ship or update the order. 2 #### Automatic Cancellation The order is automatically cancelled if no shipment confirmation is provided by the deadline. 3 #### Automatic Refund The buyer is automatically refunded the full amount, including shipping costs. #### Warning: Auto-Cancel Is Final Once the shipping deadline passes and an order is auto-cancelled, it cannot be reversed. The buyer receives a full refund and the seller does not receive any payout. Encourage your sellers to ship promptly or communicate delays with buyers before the deadline. ## How It Works for Sellers When shipping is enabled, the seller experience changes to include shipment tracking and deferred payouts: 1 #### Order Received When a buyer places an order, the seller sees it on their **My Sales** page with the buyer's shipping address and phone number. 2 #### Payout Deferred The seller's payout is **held** until they confirm the order has been shipped. This protects buyers from paying for unshipped orders. 3 #### Ship the Order The seller ships the product and fills out the **shipping form** on the My Sales page, entering the carrier and tracking number. 4 #### Payout Released Once the seller confirms shipment with a tracking number, their payout is released and processed through Stripe according to the normal payout schedule. Order Placed Payout held → Seller Ships Enters tracking → Payout Released Via Stripe ## How It Works for Buyers Buyers have a straightforward experience with shipping-enabled orders: 1 #### Checkout with Shipping At checkout, the buyer enters their **shipping address** and **phone number**. The shipping cost is shown as a separate line item. 2 #### Awaiting Shipment After payment, the order appears on the buyer's **My Orders** page with an "Awaiting Shipment" status. 3 #### Shipping Notification When the seller ships the order, the buyer receives an **email notification** with the tracking number and carrier information. Your order has been shipped! Tracking: 1Z999AA10123456784 4 #### Order Complete The buyer can track their package using the provided tracking number. If the seller doesn't ship within the deadline, the buyer is automatically refunded. ## Quick Reference | Setting | Description | | --- | --- | | Enable Shipping | Turn shipping on or off for your marketplace | | Shipping Mode | Flat rate (fixed cost per order) | | Flat Rate Amount | The shipping cost added to each order | | Free Shipping Threshold | Order amount above which shipping is free (optional) | | Per-Listing Shipping | Let sellers set their own shipping cost per listing (falls back to flat rate) | | Shipping Countries | Countries you ship to (enables address + phone collection) | | Shipping Deadline | Max days for seller to ship (3, 5, 7, or 14 days) | | Label Provider | One-click seller labels via Shipmondo (Nordics) or ShipStation (UK/US/international) | #### Need Help Configuring Shipping? If you're unsure about the right shipping settings for your marketplace, contact us at info@prometora.com. We're happy to help you find the best configuration for your use case. 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